Refund policy

Shipping

• Orders are usually shipped within 24–48 business hours of confirmation.
• Delivery time depends on your location but generally takes 4–5 working days.
• Shipping timelines may vary during natural events, festivals, or unforeseen logistical issues. If your order is urgent, please contact us for expedited shipping, if available.
• Tracking ID will be available under ‘My Orders’ within 24–48 hours after dispatch.

Shipping Charges

• Orders ≤ ₹850 (prepaid) → ₹100 shipping fee.
• Orders ≤ ₹850 (COD) → ₹200 (₹100 shipping + ₹100 COD handling fee).
• Orders > ₹850 (prepaid) → Free shipping.
• Orders > ₹850 (COD) → ₹100 COD handling fee.

Returns & Refunds

1. Eligibility for Returns

We accept return requests only if:

• Request is raised within 2 days of delivery (“Return Window”).
• One of the following applies (“Defective Delivery”):
  a) Product is damaged
  b) Product is missing
  c) Empty box delivered
  d) Duplicate product delivered
  e) Used product delivered
  f) Wrong product delivered
  g) Expired product delivered

2. Return Conditions

• Gift items received as part of a promotion must also be returned.
• Combo packs must be returned in full (not partially).
• Return will not be accepted if:
  • Product is used/altered.
  • Original packaging (tags, labels, box, freebies) is missing or damaged.
  • Barcode/serial number is tampered.
  • Return request is raised after the Return Window.

3. Special Campaigns

During mega sales or promotions, special return/refund rules may apply (visible on the campaign banner).

4. Verification & Proof

• All shipments are tamper-proof sealed. Do not accept packages with a broken seal.
• For claims, you must share a complete unboxing video showing the defect/missing item. Claims without video proof will be void.

5. Refund Process

• Refunds are initiated within 2–4 business days after we receive and verify the returned product(s).
• Refunds are credited to the original payment method.
• COD refunds are processed to your bank account only (no cash refunds).
• Processing time may vary depending on your bank/financial provider.

Missing / Damaged / Wrong Items

• Email us at:
  Email: email-olvycare@gmail.com
  Alternate Email: shop@olvycare.com
• Mobile Number: +91 8468811575