Shipping & Refund Policy

Shipping

  • Orders are usually shipped within 24–48 business hours of confirmation.
  • Delivery time depends on your location but generally takes 4–5 working days.
  • Shipping timelines may vary during natural events, festivals, or unforeseen logistical issues. If your order is urgent, please contact us for expedited shipping, if available.
  • Tracking ID will be available under ‘My Orders’ within 24–48 hours after dispatch.

Shipping Charges

  • Orders ≤ ₹850 (prepaid) → ₹100 shipping fee.
  • Orders ≤ ₹850 (COD) → ₹200 (₹100 shipping + ₹100 COD handling fee).
  • Orders > ₹850 (prepaid) → Free shipping.
  • Orders > ₹850 (COD) → ₹100 COD handling fee.

Returns & Refunds

1. Eligibility for Returns

We accept return requests only if:

  • Request is raised within 2 days of delivery (“Return Window”).
  • One of the following applies (“Defective Delivery”):
    a) Product is damaged
    b) Product is missing
    c) Empty box delivered
    d) Duplicate product delivered
    e) Used product delivered
    f) Wrong product delivered
    g) Expired product delivered

2. Return Conditions

  • Gift items received as part of a promotion must also be returned.
  • Combo packs must be returned in full (not partially).
  • Return will not be accepted if:
    • Product is used/altered.
    • Original packaging (tags, labels, box, freebies) is missing or damaged.
    • Barcode/serial number is tampered.
    • Return request is raised after the Return Window.

3. Special Campaigns

During mega sales or promotions, special return/refund rules may apply (visible on the campaign banner).

4. Verification & Proof

  • All shipments are tamper-proof sealed. Do not accept packages with a broken seal.
  • For claims, you must share a complete unboxing video showing the defect/missing item. Claims without video proof will be void.

5. Refund Process

  • Refunds are initiated within 2–4 business days after we receive and verify the returned product(s).
  • Refunds are credited to the original payment method.
  • COD refunds are processed to your bank account only (no cash refunds).
  • Processing time may vary depending on your bank/financial provider.

Missing / Damaged / Wrong Items

  • Email us at olvycare@gmail.com